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When will my order be delivered?

• Major areas: Delivery to major centres can expect a delivery time of 2-3 business days.
• Rural areas: Delivery to rural centres can expect a delivery time of 4-6 business days.
• Out of stock items: Enquire directly and we will notify you when stock will be available.

Delivery Notes

Please note that we might experience delays in order processing during festive or holiday seasons due to high demand. Delivery may take an extra 2-3 business days.

We carry a wide range of products and we attempt to complete and ship orders as soon as possible and under normal circumstances, the order to dispatch time is 1-2 working days if stock is available.

If stock is not available and needs to be specially manufactured for you kindly allow 3-5 working days for delivery. Delivery outside of major urban areas can take 5-10 working days.

Kindly note: We do not deliver outside of South Africa.

Free Delivery

Orders over R800 qualify for free delivery. Products that qualify are marked with a “Free Delivery” tag and will automatically receive free delivery during checkout.

1. General Returns

Please Note: No soiled items will be accepted as returns. You must return the item in the condition that it was received in.

Feature Coffee will accept returns provided that:

• The Item/s have not been used
• The Item/s are in their original packaging/sealed with all extras present
• The Item/s are damaged or the wrong Item/s have been received (See section .2)

Feature Coffee will not be liable for return shipping costs if:

• The Item/s are being returned as an unwanted item
• If any of the above conditions are not met you will be responsible for shipping costs

Item/s that were displayed/described incorrectly or delivered in error
Wrong Item/s must be notified within 5 days of receiving your order for a full refund or exchange. Feature Coffee will be liable for the shipping fees if the following conditions are met.

• The Item/s has not been worn/used
• The Item/s are in their original packaging with all extras present.
• The Item/s are not damaged/soiled

2. Items damaged in transit

• Item/s deemed as damaged during transit must be reported within 2 days of receiving your order.
• Any Item/s that are damaged during transit will be returned at no cost to the customer and will be replaced. A refund may only be actioned should there be no stock to replace the damaged item.
• Kindly note: Should the damaged Item/s need to be replaced, it will be replaced for the same item ordered. Should there be no stock available, you will be offered a refund or store credit.

4. Returns Information

Once a return has been logged you will be notified of the shipping details thereafter. All items being returned must be inspected by Feature Coffee before an exchange or refund can be made.

5. Order Cancellations

Orders may be cancelled at any point during the checkout process before making payment. Once a payment has been made and your order has been marked as “Processing” you will have to wait to receive your parcel and then log a return. Please see 1. General Returns

6. Exceptions to Return/Refund Policy

• Perishable products, including coffee beans, cannot be returned.
• We work with the highest quality coffees we can source and roast, so we rarely see quality issues with our beans however If you suspect that there is a quality issue with any of the coffee beans you receive from us, please let us know by emailing hello@feature.coffee.
• Please remember that beans will be at their best when they are fresh, so please use them within a few weeks of purchasing.
• Unfortunately, we can’t guarantee that what you order will be to your personal taste and cannot accept returns on the basis that you did not enjoy the coffee.

Online Payment Options

• Credit and cheque card payments by Visa, Mastercard
• Debit cards issued by Maestro and Visa Electron
• Capitec Pay: Allows your to make secure digital payments directly from your Capitec Bank account
• Instant EFT: Instant EFT by Payfast allows online shoppers with access to internet banking to make an Electronic Funds Transfer (EFT) that gets instantly verified.
• SnapScan: SnapScan is one of South Africa’s first ‘scan to pay’ contactless payment apps